Certificate IV in Travel and Tourism (SIT40116)




Courses Overview

What will I learn?
The Travel & Tourism industry continues to rapidly expand in Australia and across the globe. It is an exciting industry to work in with a wide range of sectors such as Travel Agencies, Airlines, State and
Regional Government Tourism Bureaus, Eco-tourism and tourism attractions. People skills - communication, customer service, teamwork and excellent personal presentation - are an essential part of working in the industry. You also need to be able to work well under pressure and to be highly organised. Our courses cover these skills plus many more and on completion you will be well placed on the pathway to a challenging and enjoyable career.
Course Information:
Our Travel & Tourism courses have been developed according to the requirements of the Tourism, Travel and Hospitality Training Package (SIT16) and have been approved for delivery by the Australian Skills Quality Authority (ASQA). They are nationally recognised qualifications within the Australian Qualifications Framework (AQF).
Study Path
Training is delivered in stages which correspond to AQF Levels IV - VI. The preferred pathway for a qualification is for students to complete the requirements of the previous level qualification before progressing to the next level - thereby achieving more than one qualification.
Applicants without the previous level qualification will be considered if they have relevant qualification and/or vocational experience.
We aim to equip our graduates with the necessary skills and knowledge to enable them to successfully satisfy the demands of the workplace.
Subject Competency
Cultural Sensitivity
SITXCOM002 Show social and cultural sensitivity
Computer Reservations
SITTTSL007 Process reservations
SITTTSL009 Process travel-related documentation
SITTTSL010 Use a computerised reservations or operations system
Fares and Ticketing
SITTTSL011 Source airfares for domestic flights
SITTTSL012 Construct normal international airfares
SITTTSL013 Construct promotional international airfares
Client Relations
SITXCOM005 Manage conflict
SITXHRM001 Coach others in job skills
SITXWHS003 Implement and monitor work health and safety practices
Australian & International Destinations
SITXCCS002 Provide visitor information
SITTTSL002 Access and interpret product information
SITTTSL003 Provide advice on international destinations
SITTTSL004 Provide advice on Australian destinations
Customer Service
SITXCCS007 Enhance customer service experiences
SITXFIN002 Interpret financial information
Travel Agency Operations
SITTIND001 Source and use information on the tourism and travel industry
SITTTSL005 Sell tourism products and services
SITTTSL006 Prepare quotations
Vocational / Employment Outcome:
Account, Product, Marketing and Senior Operation Coordinator, Assistant Manager, Operations Supervisor, Promotions Officer, Reservations Sales or Call centre Supervisor, Sales Coordinator and Executive.
Melbourne Campus: Course CRICOS ( M), offered by Academies Australasia Polytechnic (CRICOS 02439G, RTO Code 21282).


Which department am I in? School of Business and Law

Entry Requirement From Vietnam

Applicants must have obtained minimum of 24 points (minimum of 28 points for Law) consisting of aggregate from 3 higher level and 3 subsidiary level. English Language Requirements accepted: Academic IELTS: An overall band score of 6.0, with no individual band less than 6.0; TOEFL: Minimum score of 550, including Test of Written English of 5 or better; TOEFL iBT: Minimum score of 70, with no individual score less than 17; GCE O Levels: Grade C or better; PTE Academic: PTE Academic 52, with no scores less than 50 for courses with a current requirement; University of Cambridge [Cambridge English: Advanced]: Pre-2015: A score between 52 - 57 with no less than 'Borderline' in any element of the test. Post-2015: An overall score of 169, with no individual band less than 169; or a minimum TOEFL score of 550 including TWE of 5.

Entry Requirement For International Student

Year 11 or equivalent certificate of senior secondary education.
English Language proficiency: Recommended English Level: IELTS 5.5 (If the level of English is insufficient, a suitable course can be organised.)

Path Way Options by Other Partners

Pathways options
Offered by other partners
This university accepts pathways courses from Edith Cowan College (ECC)

Full Time (3 terms)

AUD $6,550 for the entire course

9 April 2018, 2 July 2018, 24 September 2018

Melbourne Campus Level 7, 628 Bourke Street, MELBOURNE, Victoria, 3000, MELBOURNE, Australia